Delivery
FREE UK Delivery over £30. All parcels are shipped by Royal Mail.
Shipping costs below £30:
Royal Mail Tracked 48 – £3.45
Royal Mail Tracked 24 – £4.29
All orders will be dispatched the same day or the next day after they are placed.
Orders with products on backorder will be dispatched in 2-5 days after they are placed – unless it is stated otherwise in the product page description.
Returns
Received a damaged or incorrect item, or something seems wrong?
Don’t worry, just get in touch with us as soon as you can. We’ll look into it promptly and make things right. You can contact us at:
karolinanaturals.customercare@gmail.com
REFUNDS
Under the Consumer Rights Act, you have the right to cancel your purchase and receive a full refund within 14 days of receiving your order, provided the items are unused, undamaged, and unopened.
In such cases, the item must be returned to us before the refund can be processed.
If you are returning an item because you have changed your mind, you are responsible for the cost of return shipping.
If an item is faulty, damaged, or incorrect, return arrangements will be handled in accordance with your statutory rights.
CONTACT
Your experience truly matters to us. If something doesn’t feel right with your order, please don’t hesitate to reach out. We’re always happy to help.
Whether it’s offering guidance on how to use the product, addressing any skin concerns, or recommending a better match for your skin, we’ll do everything we can to make things right.
If you have any questions, please don’t hesitate to contact us at:
karolinanaturals.customercare@gmail.com
or fill in the form below: